Putney Removals Service Terms and Conditions

These Putney Removals service terms and conditions set out the basis on which moving, packing, lifting, transport, unloading, and related services are supplied to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to make the process clear, fair, and legally sound for both parties.

In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider operating under the Putney Removals name, and references to ???you??� mean the customer, including any person acting on the customer???s behalf. These terms apply to residential and commercial removals, packing support, furniture handling, storage-related movement, and disposal services where offered. They do not replace any separate written agreement that may be issued for a specific job, but they apply unless expressly varied in writing.

A valid booking is only formed when we have confirmed the scope of work, the date or date window, the price basis, and any special conditions that may affect the job. We may provide a fixed quotation, an estimate, or a provisional price depending on the information supplied. If the service changes after booking because of access issues, extra items, different floor levels, parking restrictions, delays, or inaccurate descriptions, the price may be adjusted accordingly.

1. Booking Process

To make a booking for Putney removals services, you must provide accurate and complete information about the items to be moved, origin and destination addresses, access conditions, preferred dates, and any special handling requirements. This includes details such as stair access, lifts, narrow hallways, parking availability, and items that are fragile, bulky, valuable, or unusually heavy. We rely on this information when scheduling staff, vehicles, and equipment.

You are responsible for ensuring that all information supplied at the time of enquiry remains correct up to the date of the job. If the actual scope differs from the information given, we may revise the service plan, adjust the price, or, in serious cases, decline to proceed if safe and practical performance is no longer possible. Any quotation is based on the details you provide and may be subject to survey or confirmation before the service date.

Where a survey is required, it may be carried out in person, by video, or through photographs and item lists. A survey helps us assess the volume of goods, likely labour requirements, vehicle size, and any risk factors. If we issue an estimate, it is not a fixed price unless stated otherwise. A fixed-price agreement will only be binding where it is expressly identified as such in writing and where the service conditions remain unchanged.

We reserve the right to refuse or postpone a booking if we believe the work would breach health and safety rules, traffic requirements, waste laws, insurance limitations, or practical capacity. We may also decline bookings involving items that are unlawful to transport, excessively hazardous, or not properly declared. If a booking is accepted subject to a deposit, the date will only be secured once the deposit has cleared.

2. Payments

Payment terms will be confirmed at the time of booking or in the quotation. Unless agreed otherwise in writing, payment is due in full on completion of the service on the day of the move. For some removals jobs, especially those involving large teams, long-distance transport, or specialist handling, we may require a deposit or part-payment in advance. Any deposit is used to reserve time, vehicles, and labour for your booking.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods stated in the booking confirmation. Cash may be accepted only where expressly agreed. Any bank charges, card processing fees, or failed payment fees may be passed on to you where permitted by law and where notified in advance. If a payment is declined, delayed, or reversed, you remain liable for the outstanding balance.

If you do not pay when due, we may suspend or withhold the service, retain goods to the extent permitted by law, recover reasonable collection costs, and charge statutory interest on overdue sums under the Late Payment legislation where applicable. Any invoice dispute must be raised promptly and in good faith. Undisputed amounts must still be paid by the due date, even if part of the invoice is under review.

3. Cancellations, Amendments, and Delays

You may request to cancel or amend a booking, but any change is subject to our availability and approval. Cancellations must be made as early as possible. If you cancel after we have reserved the date, arranged staff, or incurred costs, we may charge a cancellation fee to reflect our reasonable loss. The amount charged will depend on notice given, the resources already committed, and any non-recoverable costs.

If you postpone a booking, we will try to offer an alternative date, but we cannot guarantee availability. Where a move is delayed by you, or by third parties acting on your behalf, additional waiting time, storage, rescheduling, or vehicle costs may be charged. If we are delayed by traffic, weather, access restrictions, or events beyond our control, we will use reasonable efforts to complete the service as soon as practicable, but we are not liable for consequential losses caused by such delay.

4. Customer Obligations

You must ensure that the premises are accessible, safe, and ready for the agreed service time. All routes, parking arrangements, permits, and building permissions are your responsibility unless we have expressly agreed otherwise in writing. You must also ensure that items are packed appropriately unless packing has been included in the service. Fragile items, electronics, liquids, artwork, and personal documents should be clearly identified.

You are responsible for removing or protecting items that are not meant to be moved, such as fixtures, pet equipment, keys left in drawers, or valuables not declared in advance. If we are asked to move items that are not listed, you must confirm that they are safe, lawful, and suitable for transport. We may refuse to move items that appear unsafe, unstable, or inadequately packed. The customer must be present or represented by an authorised adult with decision-making authority throughout the job.

5. Liability and Insurance

We will carry out our removals service with reasonable care and skill. Our liability is limited to direct loss or damage caused by our negligence, breach of contract, or failure to use reasonable care while performing the service. We are not responsible for pre-existing damage, inherent defects, ordinary wear and tear, or deterioration caused by age, humidity, temperature, or packing weaknesses outside our control.

Where items are packed by you, we are not liable for damage caused by inadequate packing, unsuitable containers, overfilled boxes, or concealment of fragile contents. If we pack items, we will do so with reasonable care, but liability may still be limited if damage arises from hidden defects, inadequate warnings, or the nature of the item. Claims for damage must be made promptly and supported by photographs, a description of the item, and any relevant evidence of value.

We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim arising out of one booking will normally not exceed the amount paid or payable for that booking, unless a higher limit is expressly agreed in writing. We are not liable for indirect loss, loss of profit, loss of business, or loss of opportunity.

6. Insurance, Claims, and Risk Transfer

Where insurance cover is available, it may be subject to policy limits, exclusions, excesses, and proof requirements. Insurance is not a substitute for proper packing and declaration of valuable items. If you wish to rely on cover for high-value goods, you should notify us in advance and provide any valuation information requested. Items of exceptional value may require separate arrangements, specialist handling, or refusal to transport if suitable protection is not possible.

Risk in the goods generally passes to us only while the items are in our direct custody and control during the agreed service. Risk returns to you once delivery is completed and the goods are placed at the destination in accordance with your instructions. If you instruct us to leave items unattended at a location, risk may pass at that point, provided the instruction is reasonable and lawful. Any claim must be submitted within a reasonable time and may be rejected if delayed unreasonably or if evidence is insufficient.

7. Waste Regulations and Disposal

If our Putney removal company agrees to remove, dispose of, recycle, or clear waste, you agree that all items presented for disposal are lawfully owned by you or lawfully under your control. You must not include hazardous, clinical, electrical, chemical, pressurised, or controlled waste unless we have specifically agreed to handle it and are legally permitted to do so. We operate in accordance with applicable UK waste legislation, including rules on duty of care, transfer of waste, and lawful disposal routes.

We may request that you separate waste into categories or provide information about the contents of bags, boxes, or mixed loads. If waste contains prohibited materials or appears contaminated, we may refuse to collect it or may charge additional fees for compliant handling. You are responsible for ensuring that any waste transfer documentation, notices, or disposal instructions are accurate and complete. Where required, waste transfer notes or equivalent records may be issued and retained in accordance with the law.

Fly-tipping, illegal dumping, and improper disposal are prohibited. If you misdescribe waste or instruct us to dispose of materials unlawfully, you must indemnify us against all resulting loss, fine, claim, cost, or enforcement action, except to the extent caused by our own negligence or unlawful conduct. We may cancel the waste element of any job immediately if compliance cannot be assured.

8. Access, Storage, and Third-Party Property

If access to the property, vehicle loading area, or delivery address is restricted, we may need to adapt the service plan. This can include waiting, split loads, shuttle transport, or temporary storage arrangements. Any extra time, labour, or equipment needed because of access problems may be chargeable. We are not responsible for delays or extra costs caused by missing keys, security restrictions, building management rules, lift failures, road closures, or parking penalties not caused by us.

If goods are held in storage or moved through a storage intermediary, separate terms may apply. We are not responsible for loss or damage caused by third-party storage providers unless we have expressly accepted responsibility in writing. Any items left uncollected after delivery may be treated in accordance with our abandonment and storage procedures, subject always to statutory rights and reasonable notice.

9. Force Majeure

We shall not be liable for failure or delay in performing the service where the failure arises from events beyond our reasonable control. These may include severe weather, fire, flood, accident, strikes, industrial disputes, acts of government, terrorism, road closures, vehicle breakdown, epidemic-related restrictions, or interruption to essential utilities. In such cases, we may reschedule, modify, or suspend the service without incurring liability for the resulting delay, provided we act reasonably and communicate as soon as practicable.

10. Complaints and Dispute Handling

If you are dissatisfied with any part of the service, you should notify us promptly so that we can investigate. We may request supporting information, photographs, or inspection of the relevant item. We will use reasonable efforts to resolve disputes fairly and efficiently. Any claim should be brought within a reasonable time after the event giving rise to the complaint, and in any event no later than the period required by law for contractual claims.

11. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. Where the service is provided in Scotland or Northern Ireland, mandatory local rules may apply to certain parts of the transaction, but the governing law stated here applies unless otherwise required by statute. The courts of England and Wales shall have exclusive jurisdiction over disputes arising out of or in connection with these terms, subject to any rights you may have under applicable consumer protection law.

12. General Provisions

If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. No waiver of any right or remedy shall be effective unless made in writing. We may update these terms from time to time, but the version applicable to your booking will be the one in force when the booking was confirmed, unless a later version is agreed in writing. Nothing in these terms affects your statutory rights as a consumer where those rights cannot be excluded or limited.

By proceeding with a booking for Putney Removals, you confirm that you have read, understood, and agreed to these service terms and conditions. You also confirm that you are authorised to enter into the contract on behalf of all persons whose goods are included in the move. These terms are intended to create a clear and professional framework for safe, lawful, and efficient removals services across the UK.