Putney Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Putney Removals supplies removal and related services to its customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Putney Removals.

Customer means the individual, business or organisation that books or receives services from the Company.

Services means any removal, packing, unpacking, loading, unloading, storage, clearance, or related services provided by the Company.

Goods means any items, furniture, personal belongings or property that are the subject of the Services.

Premises means any property or location from which Goods are removed, to which they are delivered, or where Services are otherwise carried out.

Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

The Company provides domestic and commercial removals, including local and regional moves, packing and unpacking, loading and unloading, and related handling of Goods. The specific Services to be provided will be described in the quotation and booking confirmation.

The Company will exercise reasonable care and skill in performing the Services, subject to these Terms and Conditions and any agreed limitations stated in writing.

3. Quotations

All quotations are based on the information provided by the Customer, including the description and quantity of Goods, access conditions, parking arrangements, distance between addresses and any special requirements. Quotations are usually provided as fixed-price estimates unless stated otherwise.

Quotations are valid for a limited time from the date of issue, as stated on the quotation. If no period is stated, quotations will be valid for 30 days. The Company may withdraw or amend a quotation at any time before it is accepted by the Customer.

The Company reserves the right to adjust the price if the information provided by the Customer is incomplete or inaccurate, or if conditions on the day of the move differ from those anticipated, including but not limited to additional Goods, restricted access, waiting time, or delays beyond the Companys control.

4. Booking Process

A booking is made when the Customer confirms acceptance of the quotation and these Terms and Conditions, and the Company confirms the booking in writing. The Contract comes into effect only when the Company issues written confirmation.

The Customer must provide accurate and complete details at the time of booking, including both collection and delivery addresses, contact details, dates and times, a clear inventory where requested, and any special handling or access requirements.

The Customer must notify the Company promptly of any changes to the booking, including changes to dates, addresses, volume of Goods, or scope of Services. Changes may be subject to availability and may result in a revised quotation and additional charges.

5. Customer Responsibilities

The Customer is responsible for the following unless expressly agreed otherwise in writing.

Ensuring that all Goods are properly packed and prepared for transport if the Company is not providing a packing service.

Removing and disconnecting any appliances and equipment prior to the move, including but not limited to washing machines, cookers and electrical devices, unless otherwise agreed.

Ensuring that all Goods to be moved are clearly identified and available at the Premises at the agreed time.

Arranging suitable parking and access for the Companys vehicles at both collection and delivery addresses, including any permits or authorisations required.

Ensuring that floors, walls and fixtures at the Premises are suitably protected if required, especially where there are delicate or recently renovated surfaces.

Supervising the move or appointing a representative to be present throughout the move to give instructions and sign relevant documents.

The Customer must not request the Company to transport or handle any Goods that are illegal, dangerous, hazardous, explosive, corrosive, perishable to an unreasonable extent, or otherwise unsuitable for transport.

6. Excluded and Restricted Items

Unless previously agreed in writing, the Company does not carry or handle:

Explosives, flammable materials, gases, chemicals, or hazardous substances.

Cash, jewellery, watches, precious metals, securities, financial documents, or items of extraordinary value.

Livestock, pets, plants that may be restricted, or perishable foods.

Any item whose possession or transport may contravene applicable laws or regulations.

If the Customer includes such items without the Companys knowledge, the Company will have no liability for loss, damage or deterioration, and the Customer may be held responsible for any resulting claims, damages or penalties.

7. Payments and Charges

Unless otherwise agreed, a deposit may be required to secure the booking, with the balance payable prior to or on the day of the move. The Customer will be informed of the applicable payment schedule in the quotation or booking confirmation.

The Company accepts payment by the methods specified in the quotation or booking confirmation. Any bank or transaction charges incurred are the responsibility of the Customer.

All prices are exclusive of any applicable taxes or levies, which will be added where required by law.

If the Customer fails to make any payment when due, the Company may suspend or cancel the Services and may charge interest on overdue amounts at the statutory rate or at the rate permitted by applicable law. The Customer will also be liable for any reasonable costs of debt recovery.

Additional charges may apply for waiting time, extended labour, extra Goods not included in the original quotation, packing materials supplied, storage, or services carried out outside normal working hours.

8. Cancellations and Postponements

The Customer may cancel or postpone a booking by giving written notice to the Company. The following charges may apply, unless otherwise stated in the quotation:

If cancellation or postponement occurs more than seven days before the scheduled move date, the Company may refund any deposit minus any reasonable administrative costs.

If cancellation or postponement occurs between seven days and 48 hours before the move, the Company may retain part or all of the deposit and may charge a proportion of the quoted price to cover lost bookings and preparation costs.

If cancellation or postponement occurs less than 48 hours before the move, the Company may charge up to the full quoted price.

If the Company has to cancel or postpone the Services due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, illness, or unforeseen vehicle issues, it will use reasonable efforts to offer an alternative date or solution. The Company will not be liable for any consequential losses arising from such changes.

9. Access, Parking and Delays

The Customer must ensure that there is adequate access for the Companys vehicles and staff at the Premises. This includes making arrangements for parking, providing accurate information about access restrictions, and informing the Company of any narrow roads, low bridges, steep drives, internal staircases or similar issues.

If access is unsafe, significantly restricted or contrary to what was advised at the time of quotation, the Company may adjust the price, use smaller vehicles with additional trips, or in extreme cases refuse to carry out the move. Any additional costs caused by such circumstances may be charged to the Customer.

The Company is not responsible for delays caused by factors beyond its control, including traffic, roadworks, accidents, weather conditions, or delays in obtaining keys. Where possible, the Company will take reasonable steps to minimise disruption, but may charge for waiting time where significant delays occur that are not the fault of the Company.

10. Packing and Fragile Items

If the Company is instructed to pack Goods, it will use appropriate packing materials and methods. The Customer must inform the Company of any particularly fragile, delicate, or high-value items requiring special care.

If the Customer packs the Goods, the Company will not be liable for damage arising from inadequate or improper packing. The Customer is responsible for ensuring that boxes are securely packed and sealed and that any fragile items are clearly marked.

The Company may refuse to transport items that are insufficiently packed or pose a risk to staff, vehicles or other Goods.

11. Liability for Loss or Damage

The Company will take reasonable care of the Goods while they are in its possession. However, its liability is subject to the limitations set out in this section.

The Companys liability for loss of or damage to Goods arising from negligence or breach of duty will, unless otherwise agreed in writing, be limited to a reasonable sum per item or per consignment, having regard to the nature of the Services and the charges paid. Any specific limits will be set out in the quotation or written agreement.

The Company will not be liable for:

Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage to Goods.

Loss of or damage to fragile items where the Customer has failed to inform the Company of their nature or has packed them inadequately.

Loss of profits, loss of use, consequential, indirect or financial losses arising from delay, loss of or damage to Goods, or failure to complete the Services on a particular date.

Loss or damage caused by war, terrorism, civil unrest, industrial action, extreme weather, natural disasters, or other events beyond the reasonable control of the Company.

If requested, the Customer may arrange their own insurance cover for the Goods for the duration of the move. Any insurance arranged directly by the Customer is independent of these Terms and Conditions and does not extend the Companys liability.

12. Claims and Notification

The Customer must inspect the Goods and Premises as soon as reasonably possible after completion of the Services. Any visible loss or damage that may give rise to a claim should be noted on the relevant job sheet or delivery documentation at the time of completion where possible.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services, giving full details of the alleged loss or damage.

The Company may request evidence of loss or damage, including photographs, receipts, and access to inspect the items and Premises. Failure to notify the Company within the specified period may prejudice the Companys ability to investigate the claim and may affect any liability.

13. Waste, Disposal and Environmental Regulations

Where the Company provides clearance or disposal services, it will handle and transport waste in accordance with applicable waste and environmental regulations. The Customer must accurately describe any items to be cleared, particularly where they may be classified as waste or require special handling.

The Company cannot accept hazardous or prohibited waste, including certain electrical equipment, chemicals, asbestos, medical waste or similar materials. If such items are discovered, the Company may refuse to remove them and may charge for any time or costs incurred.

The Customer is responsible for any fines, penalties, or costs arising from the provision of inaccurate or misleading information about the nature of items designated for disposal.

The Company will use lawful and appropriate disposal or recycling routes and may charge the Customer for any disposal fees, landfill charges, transfer station costs, or other associated expenses, as notified in the quotation or as reasonably incurred.

14. Damage to Property

The Company will take reasonable care to avoid damage to Premises during the performance of the Services. However, the Customer should ensure that vulnerable surfaces, carpets, staircases and fixtures are protected prior to the move where necessary.

The Companys liability for damage to Premises caused by negligence will be limited to the reasonable cost of repair. The Company will not be responsible for normal wear and tear, minor scuffs, or damage caused by the movement of large items where access is restricted and the Customer has requested that the move proceed despite identified risks.

15. Storage Services

If storage services are provided, they will be subject to additional terms, including charges for storage, access arrangements, and notice periods for removal from storage. The Customer must ensure that stored Goods are appropriately insured, either through arrangements made by the Company where available or directly by the Customer.

16. Subcontracting

The Company may use reputable subcontractors or agents to carry out all or part of the Services. The Contract will remain between the Company and the Customer, and the Company will be responsible for the acts and omissions of subcontractors within the same limits as set out in these Terms and Conditions.

17. Data Protection and Privacy

The Company will collect and use personal data only to the extent necessary to provide the Services, manage bookings, process payments, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws. The Customer is responsible for ensuring that any personal information provided is accurate and up to date.

18. Termination

Either party may terminate the Contract in the event of a material breach by the other party that is not remedied within a reasonable time after written notice. The Company may also terminate the Contract immediately if the Customer becomes insolvent, fails to pay sums due, or engages in abusive or unsafe behaviour towards staff.

Upon termination, the Customer must pay for all Services performed up to the date of termination and any unavoidable or reasonable costs incurred by the Company.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

20. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral.